Overview

This seamless, no-code app connects Ada with your Gorgias ticketing platform to automate support ticket creation within Answer flows.

• Routing capabilities to identify non-urgent issues that can be deflected to tickets
• Automated rule-based tagging for agents to easily classify and/or filter tickets in Gorgias back-end
• Pass along full conversation transcript, AI-powered transcript summary, and customer information with the created ticket to provide agents with context for speedy resolution

Brand value

• Seamless no-code integration with Gorgias for rapid time to value
• Speed up resolution by arming agents with data-rich context and quick summaries, enabling best-in-class experiences for both customers and agents
• Set agents up for success by deflecting non-urgent issues to tickets, protecting their time from manual administrative tasks, and reserving their priority and focus on high-value interactions

Requirements

Gorgias license