Automate creating support tickets in Gorgias ticketing platform for ecommerce and retail brands.How do I add this App to my dashboard?
This seamless, no-code app connects Ada with your Gorgias ticketing platform to automate support ticket creation within Answer flows.
- Routing capabilities to identify non-urgent issues that can be deflected to tickets
- Automated rule-based tagging for agents to easily classify and/or filter tickets in Gorgias back-end
- Pass along full conversation transcript, AI-powered transcript summary, and customer information with the created ticket to provide agents with context for speedy resolution
- Seamless no-code integration with Gorgias for rapid time to value
- Speed up resolution by arming agents with data-rich context and quick summaries, enabling best-in-class experiences for both customers and agents
- Set agents up for success by deflecting non-urgent issues to tickets, protecting their time from manual administrative tasks, and reserving their priority and focus on high-value interactions