Easily escalate customer conversations from Ada to Intercom agents in Ada’s UI.

How do I add this App to my dashboard?


Supplement your Intercom Inbox with industry-leading automation. The Intercom App lets you seamlessly hand off a conversation from Ada to a live agent in the same chat UI, making the experience effortless for customers and agents.

  • Agents can instantly enter and exit the conversation in Ada’s chat UI while remaining in their Intercom Inbox
  • A full transcript and an AI-powered chat summary are passed to agents, giving them the context they need to get a faster resolution
  • Easily set up routing rules to hand off conversations to the correct Team in Intercom. Tags for categorization are also automatically passed

Brand value

  • Provide a unified chat experience that reduces customer and agent effort and accelerates time to resolution
  • Intercom agents get the full context they need to swiftly resolve inquiries and provide a best-in-class experience
  • Save your live agent’s inbox for high-value interactions that drive revenue and boost loyalty


Conversational Marketing license OR Conversational Support license

Use cases

See how you can deliver more valuable brand interactions with Ada and Intercom.

View more use cases

Use Case:
Escalation, Routing, Sales Handoff

CRM, Live Chat

Increase adoption rate and onboarding speed with personalized proactive interactions

Use Case:
Lead Capture

CRM, Marketing Automation Platform

Capture leads faster by replacing static forms with engaging conversations.

Use Case:
Lead Capture


Engage with prospective customers to capture more leads and bring them into your funnel.

More ways to connect with Ada


Connect to APIs with our Request Block

A block that is available to work with individual API endpoints.

View Documentation

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Deliver more brand value to your customers with a custom app integration to Ada — the industry leading brand interaction platform.

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