Easily escalate customer conversations from Ada to Intercom agents in Ada’s UI.How do I add this App to my dashboard?
Supplement your Intercom Inbox with industry-leading automation. The Intercom App lets you seamlessly hand off a conversation from Ada to a live agent in the same chat UI, making the experience effortless for customers and agents.
- Agents can instantly enter and exit the conversation in Ada’s chat UI while remaining in their Intercom Inbox
- A full transcript and an AI-powered chat summary are passed to agents, giving them the context they need to get a faster resolution
- Easily set up routing rules to hand off conversations to the correct Team in Intercom. Tags for categorization are also automatically passed
- Provide a unified chat experience that reduces customer and agent effort and accelerates time to resolution
- Intercom agents get the full context they need to swiftly resolve inquiries and provide a best-in-class experience
- Save your live agent’s inbox for high-value interactions that drive revenue and boost loyalty
Conversational Marketing license OR Conversational Support license
See how you can deliver more valuable brand interactions with Ada and Intercom.