Move from automation to live chat with Kustomer agents all within Ada’s chat UI.

How do I add this App to my dashboard?


Deliver best-in-class CX for fast-growing brands with Ada and Kustomer. The Kustomer App lets you instantly hand off conversations in Ada to your live agents, giving customers an exceptional, efficient, and hyper-personalized experience.

  • Seamlessly hand off a conversation in Ada to a live chat with your human support team, while letting your agents remain in Kustomer
  • Full conversation transcripts and customer data are automatically passed to agents for speedy resolution
  • Easily configure routing rules so conversations are directed to the right agent at the right time
  • Support customers across every channel, including web, mobile, and popular social channels

Brand value

  • Combine the best of automation and human support — Ada’s unrivaled conversational AI increases containment and resolution, while making it effortless for customers to get assistance from live agents when needed
  • Reserve agents for high-value interactions that drive revenue and cultivate meaningful relationships
  • Agents are given the context they need to speed up resolution and provide an exceptional experience
  • All customer interactions, conversations, and data are displayed in a unified customer view


Kustomer Enterprise OR Unlimited license

Use cases

See how you can deliver more valuable brand interactions with Ada and Kustomer.

View more use cases

Use Case:
Sales Handoff

Live Chat

Identify leads with high purchase intent and hand off to sales.

Use Case:
Escalation, Routing, Sales Handoff

CRM, Live Chat

Increase adoption rate and onboarding speed with personalized proactive interactions

Use Case:
Lead Capture


Engage with prospective customers to capture more leads and bring them into your funnel.

More ways to connect with Ada


Connect to APIs with our Request Block

A block that is available to work with individual API endpoints.

View Documentation

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Deliver more brand value to your customers with a custom app integration to Ada — the industry leading brand interaction platform.

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