Overview

Deliver best-in-class CX for fast-growing brands with Ada and Kustomer. The Kustomer App lets you instantly hand off conversations in Ada to your live agents, giving customers an exceptional, efficient, and hyper-personalized experience.

• Seamlessly hand off a conversation in Ada to a live chat with your human support team, while letting your agents remain in Kustomer
• Full conversation transcripts and customer data are automatically passed to agents for speedy resolution
• Easily configure routing rules so conversations are directed to the right agent at the right time
• Support customers across every channel, including web, mobile, and popular social channels

Brand value

• Combine the best of automation and human support — Ada’s unrivaled conversational AI increases containment and resolution, while making it effortless for customers to get assistance from live agents when needed
• Reserve agents for high-value interactions that drive revenue and cultivate meaningful relationships
• Agents are given the context they need to speed up resolution and provide an exceptional experience
• All customer interactions, conversations, and data are displayed in a unified customer view

Requirements

Kustomer Enterprise OR Unlimited license