Connect to APIs with our Request Block
A block that is available to work with individual API endpoints.
Oracle
Seamlessly pass off conversations to Oracle agents within Ada’s chat UI.
How do I add this App to my dashboard?Overview
Deliver a best-in-class conversational experience for both customers and agents with a seamless handoff between AI and live chat.
- Live agents can instantly take over the conversation in the Ada chat while remaining in their Oracle workspace, reducing agent effort while giving customers a seamless, uninterrupted experience
- Easily configure routing rules based on a variety of objects in Oracle, so customer conversations are intelligently sent to the correct agent queue
- Rich conversation transcripts and customer data are automatically passed to agents in their Oracle workspace, accelerating time to resolution
Brand value
- Provide a personalized, consistent, and effortless experience to customers with automation, while making it as easy as possible to get help from a live agent when needed
- Reserve your human support team for high-value interactions that drive revenue and build strong relationships with customers
- See rapid time to value and reduce the dependency on IT with this no-code, enterprise-ready integration
Requirements
Oracle Service Cloud license
Use cases
See how you can deliver more valuable brand interactions with Ada and Oracle.
Use Case:
Escalation,
Support Handoff
Integration:
Customer Experience Platform
Asyncronously capture customer details to support speedy ticket resolution.
Use Case:
Sales Handoff
Integration:
Live Chat
Identify leads with high purchase intent and hand off to sales.
Use Case:
Escalation,
Routing,
Sales Handoff
Integration:
CRM,
Live Chat
Increase adoption rate and onboarding speed with personalized proactive interactions
More ways to connect with Ada
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Deliver more brand value to your customers with a custom app integration to Ada — the industry leading brand interaction platform.
