Deliver a best-in-class conversational experience for both customers and agents with a seamless handoff between AI and live chat.
- Live agents can instantly take over the conversation in the Ada chat while remaining in their Oracle workspace, reducing agent effort while giving customers a seamless, uninterrupted experience
- Easily configure routing rules based on a variety of objects in Oracle, so customer conversations are intelligently sent to the correct agent queue
- Rich conversation transcripts and customer data are automatically passed to agents in their Oracle workspace, accelerating time to resolution
- Provide a personalized, consistent, and effortless experience to customers with automation, while making it as easy as possible to get help from a live agent when needed
- Reserve your human support team for high-value interactions that drive revenue and build strong relationships with customers
- See rapid time to value and reduce the dependency on IT with this no-code, enterprise-ready integration
Oracle Service Cloud license