Seamlessly pass off conversations to Oracle agents within Ada’s chat UI.

How do I add this App to my dashboard?


Deliver a best-in-class conversational experience for both customers and agents with a seamless handoff between AI and live chat.

  • Live agents can instantly take over the conversation in the Ada chat while remaining in their Oracle workspace, reducing agent effort while giving customers a seamless, uninterrupted experience
  • Easily configure routing rules based on a variety of objects in Oracle, so customer conversations are intelligently sent to the correct agent queue
  • Rich conversation transcripts and customer data are automatically passed to agents in their Oracle workspace, accelerating time to resolution

Brand value

  • Provide a personalized, consistent, and effortless experience to customers with automation, while making it as easy as possible to get help from a live agent when needed
  • Reserve your human support team for high-value interactions that drive revenue and build strong relationships with customers
  • See rapid time to value and reduce the dependency on IT with this no-code, enterprise-ready integration


Oracle Service Cloud license

Use cases

See how you can deliver more valuable brand interactions with Ada and Oracle.

View more use cases

Use Case:
Escalation, Support Handoff

Customer Experience Platform

Asyncronously capture customer details to support speedy ticket resolution.

Use Case:
Sales Handoff

Live Chat

Identify leads with high purchase intent and hand off to sales.

Use Case:
Escalation, Routing, Sales Handoff

CRM, Live Chat

Increase adoption rate and onboarding speed with personalized proactive interactions

More ways to connect with Ada


Connect to APIs with our Request Block

A block that is available to work with individual API endpoints.

View Documentation

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