Salesforce Live Chat

Easily escalate customer interactions from Ada to a live agent in Salesforce.

How do I add this App to my dashboard?


Give customers and live agents a best-in-class experience with the Salesforce Live Chat App. The app integrates out-of-the-box, and allows you to seamlessly hand off conversations from Ada to your support team in Salesforce, while letting customers stay within the same UI.

  • Live agents can instantly enter and exit the Ada chat to take over the conversation, while remaining in their Salesforce dashboard
  • Full conversation transcripts, AI-powered conversation summaries, and customer data are intelligently passed to agents so they can swiftly resolve inquiries and reduce customer effort
  • Support customers and experiences in any channel, including web, mobile, social messaging apps like Facebook Messenger, WhatsApp, Instagram, and more

Brand value

  • Speed up resolution by intelligently providing live agents with the rich customer and conversational data needed to efficiently help customers
  • Ada’s unrivalled conversational AI delivers hyper-personalized automated experiences to customers, increasing containment and reserving agents for high-value conversations that drive revenue and loyalty
  • See rapid time to value and reduce the dependency on IT with this no-code integration


Salesforce Service Cloud Enterprise OR Unlimited license

Use cases

See how you can deliver more valuable brand interactions with Ada and Salesforce Live Chat.

View more use cases

Use Case:
Escalation, Routing, Sales Handoff

CRM, Live Chat

Increase adoption rate and onboarding speed with personalized proactive interactions

Use Case:
Sales Handoff

Live Chat

Identify leads with high purchase intent and hand off to sales.

Use Case:
Conversion, Purchase, Sales Handoff

CRM, Live Chat

Speed up the time to close deals with direct agent hand off with context.

More ways to connect with Ada


Connect to APIs with our Request Block

A block that is available to work with individual API endpoints.

View Documentation

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Deliver more brand value to your customers with a custom app integration to Ada — the industry leading brand interaction platform.

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