Overview

Give customers and live agents a best-in-class experience with the Salesforce Live Chat App. The app integrates out-of-the-box, and allows you to seamlessly hand off conversations from Ada to your support team in Salesforce, while letting customers stay within the same UI.

Live agents can instantly enter and exit the Ada chat to take over the conversation, while remaining in their Salesforce dashboard
Full conversation transcripts, AI-powered conversation summaries, and customer data are intelligently passed to agents so they can swiftly resolve inquiries and reduce customer effort
Support customers and experiences in any channel, including web, mobile, social messaging apps like Facebook Messenger, WhatsApp, Instagram, and more

Brand value

Speed up resolution by intelligently providing live agents with the rich customer and conversational data needed to efficiently help customers
Ada’s unrivalled conversational AI delivers hyper-personalized automated experiences to customers, increasing containment and reserving agents for high-value conversations that drive revenue and loyalty
See rapid time to value and reduce the dependency on IT with this no-code integration