Give customers and live agents a best-in-class experience with the Salesforce Live Chat App. The app integrates out-of-the-box, and allows you to seamlessly hand off conversations from Ada to your support team in Salesforce, while letting customers stay within the same UI.
- Live agents can instantly enter and exit the Ada chat to take over the conversation, while remaining in their Salesforce dashboard
- Full conversation transcripts, AI-powered conversation summaries, and customer data are intelligently passed to agents so they can swiftly resolve inquiries and reduce customer effort
- Support customers and experiences in any channel, including web, mobile, social messaging apps like Facebook Messenger, WhatsApp, Instagram, and more
- Speed up resolution by intelligently providing live agents with the rich customer and conversational data needed to efficiently help customers
- Ada’s unrivalled conversational AI delivers hyper-personalized automated experiences to customers, increasing containment and reserving agents for high-value conversations that drive revenue and loyalty
- See rapid time to value and reduce the dependency on IT with this no-code integration
RequirementsSalesforce Service Cloud Enterprise OR Unlimited license
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