Overview

Give customers a consistent, uninterrupted experience with the Zendesk Live Agent App. Easily integrate Ada with Zendesk to seamlessly escalate conversations from automation to a live agent when a human touch is needed. Agents can instantly join the conversation in Ada’s chat UI and are given the context they need to efficiently resolve inquiries and build meaningful relationships with customers.

A full transcript of the conversation is passed to the agent in Zendesk, along with an AI-powered transcript summary to save them time and speed up resolution
Set operating hours so customers are only connected to a live agent when they’re online
Customers can see their real-time position in the queue
Customers and live agents can exchange files during the handoff

Brand value

Delight customers with unified and personalized conversational experiences
Reduce customer effort by getting them speedy support through automation and giving them an effortless access to an agent when needed
Save agent time and effort with Ada’s industry-leading conversational AI, reserving them for high-value interactions and letting them build meaningful relationships with customers
Speed up resolution by providing agents with the rich context they need to quickly resolve inquiries and provide personalized experiences to customers