Overview

Deliver a consistent, connected experience with Ada’s no-code integration with Zendesk Messaging. Automate customer conversations using Ada’s conversational AI and easily escalate inquiries to an agent when needed.

• Seamlessly move customers from AI to agent. Agents can take over the conversation directly in the Ada chat UI while remaining in Zendesk Agent Workspace
• Customer and agent messaging is asynchronous, so conversation history will be maintained indefinitely until they choose to end the chat
• Support customers and experiences in any channel — web, mobile, social messaging apps like Facebook Messenger, WhatsApp, Instagram, and more
• Easily configure routing rules with custom field mapping to Zendesk, so conversations are intelligently sent to the correct agent queue

Brand value

• Ada Glass for Zendesk Messaging is a best-in-class solution which gives you Ada’s industry-leading features to automate brand interactions, increase customer retention, and drive additional revenue
• Power an omni-channel, asynchronous experience by giving customers the flexibility to connect on their own time, in the channel of their choice
• Provide an exceptional agent experience. With Ada handling the bulk of conversations, agents are reserved for high-value interactions and get the conversation and customer data they need to deliver a speedy resolution

Requirements

• Zendesk Suite Pro OR Enterprise plan
• Zendesk Agent Workspace
• SunCo license