Automate brand interactions with Ada and seamlessly hand off to an agent in Zendesk Agent Workspace.How do I add this App to my dashboard?
Deliver a consistent, connected experience with Ada’s no-code integration with Zendesk Messaging. Automate customer conversations using Ada’s conversational AI and easily escalate inquiries to an agent when needed.
- Seamlessly move customers from AI to agent. Agents can take over the conversation directly in the Ada chat UI while remaining in Zendesk Agent Workspace
- Customer and agent messaging is asynchronous, so conversation history will be maintained indefinitely until they choose to end the chat
- Support customers and experiences in any channel — web, mobile, social messaging apps like Facebook Messenger, WhatsApp, Instagram, and more
- Easily configure routing rules with custom field mapping to Zendesk, so conversations are intelligently sent to the correct agent queue
- Ada Glass for Zendesk Messaging is a best-in-class solution which gives you Ada’s industry-leading features to automate brand interactions, increase customer retention, and drive additional revenue
- Power an omni-channel, asynchronous experience by giving customers the flexibility to connect on their own time, in the channel of their choice
- Provide an exceptional agent experience. With Ada handling the bulk of conversations, agents are reserved for high-value interactions and get the conversation and customer data they need to deliver a speedy resolution
- Zendesk Suite Pro OR Enterprise plan
- Zendesk Agent Workspace
- SunCo license
See how you can deliver more valuable brand interactions with Ada and Zendesk Messaging.