Zendesk Messaging

Automate brand interactions with Ada and seamlessly hand off to an agent in Zendesk Agent Workspace.

How do I add this App to my dashboard?


Deliver a consistent, connected experience with Ada’s no-code integration with Zendesk Messaging. Automate customer conversations using Ada’s conversational AI and easily escalate inquiries to an agent when needed.

  • Seamlessly move customers from AI to agent. Agents can take over the conversation directly in the Ada chat UI while remaining in Zendesk Agent Workspace
  • Customer and agent messaging is asynchronous, so conversation history will be maintained indefinitely until they choose to end the chat
  • Support customers and experiences in any channel — web, mobile, social messaging apps like Facebook Messenger, WhatsApp, Instagram, and more
  • Easily configure routing rules with custom field mapping to Zendesk, so conversations are intelligently sent to the correct agent queue

Brand value

  • Ada Glass for Zendesk Messaging is a best-in-class solution which gives you Ada’s industry-leading features to automate brand interactions, increase customer retention, and drive additional revenue
  • Power an omni-channel, asynchronous experience by giving customers the flexibility to connect on their own time, in the channel of their choice
  • Provide an exceptional agent experience. With Ada handling the bulk of conversations, agents are reserved for high-value interactions and get the conversation and customer data they need to deliver a speedy resolution


  • Zendesk Suite Pro OR Enterprise plan
  • Zendesk Agent Workspace
  • SunCo license

Use cases

See how you can deliver more valuable brand interactions with Ada and Zendesk Messaging.

View more use cases

Use Case:
Escalation, Routing, Sales Handoff

CRM, Live Chat

Increase adoption rate and onboarding speed with personalized proactive interactions

Use Case:
Sales Handoff

Live Chat

Identify leads with high purchase intent and hand off to sales.

Use Case:
Lead Capture

CRM, Marketing Automation Platform

Capture leads faster by replacing static forms with engaging conversations.

More ways to connect with Ada


Connect to APIs with our Request Block

A block that is available to work with individual API endpoints.

View Documentation

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