Overview

Deliver a seamless omnichannel experience and bridge the divide between you and the people who are trying to talk to you. Ada’s Automated Brand Interaction platform empowers you to automate your most valuable interactions in Facebook Messenger and hand them off to a live agent when needed.

• Power personalized, VIP experiences that resolve questions instantly, building trust and loyalty
• Seamlessly hand off interactions to live chat agents with context in the same UI and CXP
• Instantly route tickets or cases in your CXP to the right agent, at the right time

Brand value

• Provide a consistent, connected experience across every customer touchpoint to drive loyalty
• Use one automation layer for building and connecting across teams and systems, allowing customers to self-serve in the channel of their choice
• A single platform for all your brand interactions provides a unified approach to training and improvement across the organization

Requirements

Ada

• Facebook Messenger channel
• Advanced or Pro package

If you use Zendesk:

• SunCo license
• Zendesk Messaging or Zendesk Social Messaging