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SMS

Automate customer interactions, both reactively and proactively, with SMS.

How do I add this App to my dashboard?

Overview

Engage your customers where they are with a personalized, proactive experience in their preferred channel. With Ada, you can automate brand interactions over SMS, reserving you agents for the high-value conversations that drive revenue and loyalty.

  • Instantly resolve inquiries and empower customers to self-serve
  • Seamlessly hand off interactions from Ada to your agent, directly over SMS
  • Target customers with proactive messages based on their interests, actions, and purchase history

Brand value

  • Drive revenue with tailored proactive conversations that encourage action and boost conversion
  • Deliver exceptional CX and boost loyalty with a consistent, connected experience across every customer touchpoint
  • Empower agents and speed up resolution with AI. Intelligently triage and route inquiries to the right agent at the right time, with the full conversation context they need to swiftly serve customers

Requirements

Ada

  • SMS channel
  • Advanced or Pro package (SMS only)
  • Pro package (Proactive SMS)

Twilio

  • Twilio license

If you use Zendesk:

  • SunCo license

More ways to connect with Ada

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Connect to APIs with our Request Block

A block that is available to work with individual API endpoints.

View Documentation
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