Integrations

Automatically create callback requests and transfer calls from your AI Agent to a human agent, complete with ticket context.

Connect your AI Agent to knowledge entries in Contentful to teach it about your company and instantly generate conversational replies.

Integrate across the entire Dixa suite. Connect a knowledge base and route conversations to an agent over chat, email, and phone.

Seamlessly handoff conversation to a human over messaging and phone channels, passing conversations context to agents.

Create and update cases and contacts, escalate conversations to a human, and sync Salesforce Knowledge content to power your AI Agent.

Analyze historical support tickets with Lang.ai to identify top case drivers for your AI Agent to automate and resolve.

AI Agents can transfer customer conversations from messaging channels to an agent in Twilio’s contact center software.

Human agents in Creatio’s CRM platform can seamlessly take over the conversation from your AI Agent.

Sync content in Zendesk Guide for your AI Agent to generate answers, create tickets, and tag and route conversations to agents.

Analyze support data to get critical insights on customer sentiment and top case drivers for your AI Agent to automate.

Gather customer insights with UnitQ to identify automation opportunities for your AI Agent.

Reduce customer effort by embedding Chili Piper directly in your chat widget so customers can quickly book a meeting.

Easily let prospects and customers schedule a meeting with your team directly in the chat.

When more help is needed, your AI Agent can find a specialized human agent to take over the conversation.

Combining the best of AI and humans, your AI Agent can easily route customer conversations to a human agent when needed.

Sync knowledge base content and easily escalate messaging conversations to an agent in Kustomer when required.

Ingest knowledge content from Intercom to generate accurate responses. Transfer conversations to a human agent, complete with context.

Bring a specialized human agent into the conversation when needed. Pass conversation context to agents to speed up service.