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WhatsApp

Deliver an automated and personalized VIP experience to each customer in WhatsApp.

How do I add this App to my dashboard?

Overview

Seamlessly automate brand interactions in the channels your customers use everyday. Give agents full conversational context for speedy resolutions in the same WhatsApp UI.

  • Power personalized, VIP experiences that allow customers to self-serve and resolve questions to build trust and loyalty
  • Instantly create and update tickets in your CXP, and triage and route interactions to the right agent for timely resolution
  • Live chat agents can instantly enter and exit the conversation in the WhatsApp interface, delivering a connected and consistent experience

Brand value

  • Provide a consistent, connected experience across every customer touchpoint to drive loyalty
  • Use one automation layer for building and connecting across teams and systems, allowing customers to self-serve in the channel of their choice
  • A single platform for all your brand interactions provides a unified approach to training and improvement across the organization

Requirements

Ada

  • WhatsApp channel
  • Advanced or Pro package

If you use Zendesk:

  • SunCo license
  • Zendesk Messaging or Zendesk Social Messaging

More ways to connect with Ada

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Connect to APIs with our Request Block

A block that is available to work with individual API endpoints.

View Documentation
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